Holy City Home Care ("we," "us," or "our") is committed to protecting the privacy of our clients, visitors to our website, and users of our services. This Privacy Policy explains how we collect, use, share, and protect personal information. By accessing or using our website and services, you consent to the practices described in this policy.

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Information We Collect

We collect personal information that is necessary to provide you with our home care services. This includes:

• Personal Identification Information: Name, address, phone number, email address, date of birth, gender, and emergency contact information.

• Health Information: Medical history, medications, care requirements, physician information, and other health-related details needed to provide personalized care.

• Payment Information: Credit card details, billing address, and other payment-related information.

• Website Usage Information: Information collected through cookies and other tracking technologies, including IP address, browser type, device information, and browsing behavior on our website.

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How We Use Your Information

We use the personal information we collect for the following purposes:

• Service Provision: To assess, plan, and deliver personalized home care services.

• Communication: To contact you regarding your care plan, respond to inquiries, schedule appointments, and provide updates about our services.

• Billing and Payment: To process payments, manage accounts, and ensure proper billing for our services.

• Compliance: To comply with legal, regulatory, and contractual obligations, including health and safety regulations.

• Website Improvement: To analyze and improve our website and services, including monitoring website usage and ensuring security.

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How We Share Your Information

Holy City Home Care may share your personal information in the following ways:

• With Care Providers: We may share your health information and care requirements with our caregivers, nurses, and other healthcare professionals who are responsible for your care.

• With Service Providers: We may share your information with third-party service providers who assist us with billing, payment processing, technology support, or other operational functions.

• With Family Members: With your consent, we may share information with your designated family members or caregivers.

• Legal Requirements: We may disclose your information to comply with legal obligations, court orders, or government regulations.

• Business Transfers: In the event of a merger, acquisition, or sale of our company or assets, your personal information may be transferred to the new entity.

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Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete.

• Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

• Deletion: You may request that we delete your personal information, subject to certain legal or contractual obligations.

• Opt-Out of Marketing Communications: You can opt-out of receiving marketing or promotional communications from us at any time by following the instructions provided in the communication or by contacting us directly.

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Data Security

We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure storage, access controls, and regular security audits. While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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Retention of Information

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your information is no longer needed, we will securely dispose of it.

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Children’s Privacy

Holy City Home Care does not knowingly collect personal information from children under the age of 13 without parental consent. If you believe we have collected personal information from a child without proper consent, please contact us, and we will take steps to delete such information.

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Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of any third-party sites you visit.

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Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

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Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:

Holy City Home Care
Phone: 854.222.3740

Email: holycityhomecarellc@gmail.com
Address: Holy City Home Care LLC
4000 Faber Place Drive, Ste 300
North Charleston, SC 29405